Policy
Policies — Hygets (Nigeria)
This Policy page explains how Hygets handles ordering, payment, delivery, warranty, returns, and customer support for smart weighing scales and related wellness gadgets in Nigeria.
Last updated: [Insert date]
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1) Ordering Policy
You can place an order through any of the following channels:
- Website: hygets.com
- WhatsApp: +4740560285
- Instagram DM: @hygetsng
To process your order quickly, please provide:
- Product model (e.g., M1, M2, N2, N3, M3, N4)
- Quantity
- City/State
- Full delivery address
- Phone number
Hygets reserves the right to confirm product availability before dispatch. If a product becomes unavailable after an order is placed, we will notify you and offer an alternative or cancel the order.
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2) Pricing Policy
All prices shown on hygets.com are in Nigerian Naira (₦) unless stated otherwise.
Prices may change due to promotions, stock updates, supplier changes, or market conditions. The price confirmed at the time of order confirmation is the final price for that order.
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3) Payment Policy
Hygets supports the following payment options (depending on location and order type):
- Pay on Delivery (Nationwide) where available
- Other payment options may be offered on request for convenience
For Pay on Delivery orders, payment is made upon delivery according to the delivery arrangement communicated during confirmation.
Hygets may request a delivery deposit or prepayment for certain locations, bulk orders, high-value orders, or repeat failed deliveries. If applicable, this will be communicated before dispatch.
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4) Delivery Policy (Nationwide Nigeria)
Hygets delivers nationwide across Nigeria. Delivery fees and timelines depend on:
- Destination (City/State)
- Courier availability
- Order volume and delivery route schedules
Before dispatch, we confirm:
- Delivery fee
- Expected delivery timeframe
- Delivery method (home delivery, pickup point, courier office pickup, etc.)
Once an item has been dispatched, we will share tracking details (where available). Customers are responsible for ensuring phone numbers and delivery addresses are correct.
If a customer is unavailable at the time of delivery, re-delivery may attract additional courier fees.
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5) Inspection on Delivery
We encourage customers to inspect items at delivery to confirm:
- The correct model was delivered
- No visible damage occurred during transit
- Package contents are complete
After delivery is accepted, any issues should be reported as quickly as possible to help us support you effectively.
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6) Returns and Exchanges Policy
Hygets aims to keep returns fair and clear.
Eligible cases for return/exchange may include:
- Wrong item delivered (wrong model/variant)
- Item arrived damaged (must be reported promptly with clear photos/video)
- Item has a confirmed manufacturing defect (subject to warranty confirmation)
Not typically eligible for return/exchange:
- Change of mind after delivery acceptance
- Normal variation in body composition readings (BIA estimates vary by hydration and conditions)
- Damage caused by misuse, drops, water exposure, or unauthorised repairs
To request a return or exchange, contact us with:
- Order details
- Photos/videos showing the issue
- A clear description of the problem
Return/exchange approval is subject to verification and product condition. Where a return is approved, customers may be responsible for return shipping unless the issue is confirmed as seller error or manufacturing defect.
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7) Warranty Policy (1-Year Warranty)
All Hygets smart weighing scales come with a 1-Year Warranty covering eligible manufacturer defects under normal home use.
Warranty coverage may include:
- Manufacturing defects
- Faults not caused by misuse
- Hardware issues confirmed by our support team
Warranty does not cover:
- Physical damage (drops, cracks, broken glass)
- Water damage or exposure to liquids
- Battery leakage damage
- Damage from misuse or incorrect handling
- Unauthorised repairs or modifications
- Normal wear and tear
Warranty claims require:
- Proof of purchase (order confirmation)
- Photos/video evidence of the issue
- Basic troubleshooting steps with our support team
Hygets will advise whether repair, replacement, or another resolution applies based on the confirmed issue and stock availability.
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8) Product Use and Safety Notice
Hygets body composition scales use BIA (bioelectrical impedance analysis) to estimate body metrics. Results are intended for fitness and wellness tracking.
Body composition results are estimates and may vary based on hydration, time of day, food intake, and profile settings. They are not intended for medical diagnosis.
Medical device caution:
If you have a pacemaker or implanted medical device, avoid body composition measurement unless advised by a medical professional. Pregnant users should use weight-only tracking unless medically advised otherwise.
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9) Privacy Policy (Customer Data)
Hygets collects only the information needed to process orders and support customers, which may include:
- Name
- Phone number
- Delivery address
- Order details
- Communication history for support (WhatsApp/DM)
We use customer information to:
- Confirm and deliver orders
- Provide customer support
- Share order updates
We do not sell customer information to third parties. We may share required details with delivery partners/couriers strictly for order fulfillment.
Customers may request correction of their data by contacting Hygets.
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10) Customer Support Policy
Support channels:
- WhatsApp: +4740560285
- Mobile: +2349039384005
- Instagram: @hygetsng
- Website: hygets.com
We provide support for:
- Choosing the right model
- App setup (Fitdays/Fitdays+)
- Bluetooth connection guidance
- Warranty and troubleshooting assistance
Support response time can vary based on volume. For fastest assistance, include your model name and location in your message.
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11) Updates to This Policy
Hygets may update these policies from time to time to reflect operational changes. Updates will be posted on hygets.com.
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Contact Hygets
Website: hygets.com
WhatsApp: +4740560285
Mobile: +2349039384005
Instagram: @hygetsng
Location: Lekki, Lagos (Nigeria)